Clients' Testimonials

Kirk Taylor

AIMA (Alternative Investments Management Association)

"Databarracks not only provides a backup solution, they also manage a complete data security service. Given that I am the only IT person in the organisation, it’s crucial to employ solutions that will run without demanding a lot of my time so I can focus on other important areas of my work. With Databarracks the backup process is automated and I can have the peace of mind that a team of IT experts are working as an extension of my IT department. Databarracks monitor my backups 24/7/365 and they contact me periodically for backup reviews so I am always compliant and my data is always available "

Jeremy Moeder

Aegis

"Databarracks have been our backup service provider for over 2 years and during that time they have provided an extremely professional and reliable service. We experienced a complete hard drive failure and data loss on our email server which Databarracks worked quickly and tirelessly to get our data restored and back up and running over a weekend before the Christmas holiday. Databarracks services have saved us time and resources as we no longer have to worry about the business critical function of backup "

Andrew Corbett

Laytons LLP

"We all know you can't simply substitute your backup
data integrity with an SLA. With Databarracks you know
a team is 24/7 dedicated to ensuring your data is secure which goes much further than any SLA. It's such a joy not to have to continually upgrade to new tape technologies every other year or reinvest in expensive new media technology and after visiting the 'Barracks' I felt our data was likely to be around long after us!

Initially I thought backing up over our 6Mb internet connection would be a grind for everyone but when you see a 16Gb SQL database update across the link in a matter of minutes, you realize it is a breeze.

When there's a problem with Internet or interoffice performance we often look to pick on the backup provider but to date it has not been down to them at all. The backup processes run very smoothly over limited capacity links.

Software sends you alerts but how often do you read them all? Having a technical representative call you and explain you have an issue with your last backup set is irreplaceable .I cannot imagine going back to tapes or having to resource the backup checking routine once again with my IT team

Matt Ling

Juddmonte

Like so many organisations data is absolutely crucial to business continuity, an innovative solution for retiring our legacy ‘tape’ backup policy was sought coupled with a need for secure off site storage. The solution provided by Databarracks allows Juddmonte to securely centralise both backup and disaster recovery procedures for all offices spanning multiple sites including three countries and two continents. With a straight forward no hidden cost pricing structure and an expert support team Databarracks come highly recommended.

Dr. Adrian Moore

Brighton Dental Centre

"We use Arxcis sevice by Databarracks as a secondary back-up to our on site system. Our on-site system is not infallible; therefore we thought it reasonable to use an additional method of saving our data.

We are a totally computerised Dental practice and rely heavily on our data, which is changed and updated on a daily basis. Our Backups run after work.

Any problems we have had with a failed backup have been dealt with promptly and we find the customer care to be very professional. "

Julian Dawson

Durler Consulting Ltd

"Backup is a mission critical function in our business which is totally dependent on data integrity with minimal downtime. We wanted to get away from 'real' backup media which needed physically changing on a daily basis. It was expensive to source and often did not work correctly anyway.

We found Databarracks' software to be entirely simple to install and recover from. The helpdesk were particularly helpful during the process of establishing the right set-up for our business and since then we have had no reason to call them at all. The process has been 100% automated and reliable and even informs us by e-mail of when a backup has been missed; in every case that has been because our internal server has been offline.

We have had no downtime because of the service and we have the reassurance of knowing that our mission critical data is being held, updated and (if necessary) restored from an entirely reliable and user friendly source. "

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