Low-cost, high-performance IT infrastructure

The AWS global cloud platform offers unparalleled economies of scale with its vast, low-cost, high-performance IT infrastructure.

Databarracks have designed a suite of services and offerings designed to help businesses leverage the power of AWS, informed by over a decade of providing high-performance cloud services.

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The benefits of Amazon Web Services

Cost

Low-cost, no commitment, pay-as-you-go access to Amazon's highly scalable EC2 cloud infrastructure.

Scalability

AWS is uniquely scalable, delivering unbeatable clarity and flexibility to resource allocation and licensing. Scale up or down with business demand and use granular controls to configure anything from a single server to a high capacity compute grid consisting of thousands of virtual machines and applications.

Security

AWS uses geographically dispersed data centres and highly available cloud infrastructure that’s ISO27001, PCI, SAS70 and HIPPA compliant.

Technology

AWS combines cloud servers, storage, networking, monitoring and hosted web services to provide the most comprehensive compute cloud available for organisations of all sizes.

“Databarracks knew exactly how to build the solution for us. We needed a service that gave flexibility for varying traffic loads without compromising performance – and we’ve found it in AWS.

Finally we have a service that reacts and grows with us, not a service that we’re restricted by or have to grow into.

For us it’s vital that we are not only always-on, but that performance is always fantastic. Having Databarracks manage and support us on AWS means we know that is always the case."

Michael Grime, CEO at Anchorfan

AWS Design and Build services

Databarracks’ talented solution architects work closely with your organisation to design and build tailor-made solutions for you. From a single server up to highly complex infrastructure, we’ll build, set up and support the right AWS environment for you.

  • Setup of highly scalable test and development environments
  • Architect across multiple Availability Zones for maximum disaster recovery and resilience
  • Best-practice aligned architecture design to minimise cost
  • Integration with other onsite or hosted systems to leverage existing investments
  • Firewall and security design

Migration Services

Need help getting there?

Our migration services ensure you migrate once and migrate right. We can migrate from existing environments, whether in-house or with a pre-existing hosting partner. We can also run parallel deployments to minimise interruption to business continuity and get your new environment standing up as soon as possible.

No obligation, no hard sell

Our sales team and technical experts are always on hand to help you weigh up the best course of action for you. Call us now to talk through your requirements and get free specialist advice on building the right cloud for your business.

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AWS Manage and Support services

You don’t want the burden of ownership for hardware, so why manage it? Databarracks' Manage and Support AWS services take ownership of the running of your infrastructure on the AWS cloud, allowing you to focus on what’s important to your business.

Databarracks' AWS managed services include:

  • 24/7 Monitoring
  • Patch management, maintenance and capacity planning
  • Dedicated technical account management
  • Total solution ownership
  • 24/7/365 technical support
  • Ad/hoc support when you need it

Support

We provide complete or partial support services to suit your requirements. Our fully trained, highly skilled technical support team are available 24/7/365.

Complete beginner or seasoned pro? We can tailor-make support packages that align exactly to your needs and capabilities.

Support packages

 

Basic

Advanced

Customer Service 24x7x365 Yes Yes
Technical Support 24/7 Email Only (24/7) Phone and Email (24/7)
Remote log on and hands on support for issue resolution   Yes
Helpdesk Access (Ticketing) Yes Yes
Named Contacts 2 Unlimited
Architecture Support Use Case Guidance Application Architecture
Best Practice Guidance   Yes
External Monitoring   Yes
Direct Access to
Technical Account Manager
  Yes

 

Response Time

 

Description

Basic

Advanced

Priority 1 The entire Service is completely inaccessible. 12 Hours 1 Hour
Priority 2 Operation of the Service is severely degraded, or major components are not operational and work cannot reasonably continue. 24 Hours 4 Hours
Priority 3 Certain non-essential features of the Service are impaired while most major components of the Service remain functional. 48 Hours 12 Hours
Priority 4 Errors that are non disabling or cosmetic and clearly have little or no impact on the normal operation of the Services. 64 Hours 24 Hours

 

 

Why Databarracks?

  • Accredited - chosen by Amazon as trusted AWS Solution Provider
  • Knowledgeable - we have the technical expertise for your project, however complex
  • Support - 24/7/365 assistance from UK based engineers
  • Reliable - AWS from Databarracks focus on performance and customer care.

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0800 033 6633

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