• 1st / 2nd Line Service Desk Technician
  Location: Clapham
  Salary:

  Job Description

  Databarracks offer a well-established, casual and friendly environment with long standing employees that enjoy regular team building events.

  We are expanding the Support Team and are looking for a Service Desk Technician to join us as soon as possible. This is a fantastic opportunity to join a growing business where you will benefit from career development and progression.

  As a Service Desk Technician your role will be to consistently provide a rewarding customer experience by promptly resolving customer and partner technical issues on a range of products and applications.

   

  Job Responsibilities:

  Respond promptly to customer problems or queries that come in via email or telephone in a clear, concise and professional manner

  
  Help customers to install, configure, use and upgrade our software within their environment

  
  Diagnose, troubleshoot and resolve software application, transport and network issues with customers and partners

  
  Manage multiple customer cases simultaneously and provide regular progress updates to customers

  
  Ensure that all customer-related information including case history, contact information, and installed software are kept accurate

  
  Develop common question and answer documentation to be included in the department and customer knowledge bases

  
  Become an expert in all Databarracks services

  This role will involve re-active and pro-active support as well as extensive project work. You will be part of a team that proactively monitors customer online backups, carries out disaster recovery and build and configure servers.

  We are offering a salary of up to £18K + benefits including Medical Insurance cover + on-call bonus. We also offer yearly reviews with associated bonuses or pay rises based on performance.

  Please ensure to write a covering letter as applications without one will not be considered.

  
  We thank all applicants for their interest in a career at Databarracks, however, only those candidates in consideration for an interview will be contacted.

   

  If you are cold-calling from a recruitment agency, please save your time and ours; we only hire applicants directly.

   

  Skills & Experience

  Requirements:

  • Minimum 1 year IT support experience or an IT-related degree
  • 1st class interpersonal and communication skills and excellent telephone manner
  • Dealing with Service Desk calls and ensure resolution within SLA targets
  • Outstanding problem-solver who can demonstrate a desire to succeed and takes pride in a strong work ethic
  • Ability to work both independently and in a collaborative team-based environment
  • Ability and interest to work in an ever-changing environment
  • Experience supporting and configuring Microsoft Exchange 2010 would be preferable

  You will also investigate, troubleshoot, analyse and see the customer through to a resolution on a variety of documented and possibly undocumented issues.

  As such, your previous experience providing a high level of customer service and support to customers, especially your ability to explain technical issues simply and concisely using non-technical terminology, a proven track record for resolving difficult issues and the ability to learn quickly and adapt to changing environments will make you successful in this role.

   

  

We are always looking for talented and enthusiastic people. Here you can upload your CV using the form below. We will keep your details in our database and contact you in the future should a job opportunity fit your profile.