Yes, we are able to backup Windows, Mac and certain Linux laptop computers. These are easily integrated into your main office backup or can be backed up a seperate entities.

Yes, we can backup any Apple Mac computers that are running software version Mac OSX or later.

This depends on how much data you have to backup. As we only send the delta changes to your backup set each night, you are able to backup a large amount of data with a small internet connection. We recomend an internet connection of ADSL or higher, please contact one of our technical staff to find out based on your requirements.

You can restore data immiediately online using your software at any time. For larger amounts of data, these can be shipped to you or returned to you with an engineer to our Service Levels. Please see our service levels for more information or call one our sales team to talk about your specific data restoration requirements.

If you have a large data loss or have lost your entire site, data can be returned to you in various ways governed by your service level. Usually data is returned to you within 24 hours with an engineer if you require. If you suscribe to either our free loan server service or our virtual disaster recovery service data can be returned even faster.

Yes, we back up many 24 hour companies and companies with global offices. Our engineers can use various scheduling and real time backup technologies within our Online Backup Software to ensure your systems are backed up even while you are working.

Nobody can see your data except you. Once you have entered your encryption key within the software, all data is encrypted before transmission. We are unable to read your data, nor is anybody else unless you give them your encryption key. For more information, please see the security section of our website.

No, not at all. We act as the backup administrators for many of our customers ensuring that from identification of key data to daily running of the backups, there is no intervention required. You or your technical team can have as little or as much interaction with your backups as you wish.

Yes, we have a Java client which is avilable from which you can access your backups from anywhere in the world. Please talk to our technical support or sales team for more information.

No, customers are able to backup Exchange, Lotus Notes and Groupwise at message level enabling you to restore a single email, entire user or selected folders while the mail server is running.

Our software is compatible with the most widely used applications today. This list is always growing as time goes on and it is likely that any applications you use can be backed up using Online Backup Software. If you are in any doubt, please talk to our technical support team about any applications that you are using and we will talk to the manufacturer to ensure the correct backup protocol is used.

No Online Backup Software is fully compatible with VMWare and can backup and restore both physical and virtual machines and restore from physical to virtual and virtual to physical.

Yes, we have many customers who backup global locations. This is entirely transparent to the user and allows for independent or centrally managed backups through your software interface. We are also able to centrally invoice or invoice to cost centre as required by larger or global organisations.

Yes, we actively encourage all of our customers to carry out periodic test restores of data. One of our engineers can be avilable to assist with this, please give us a couple of days notice for test restores if possible.

Yes, we are fully compatible with Lotus Notes and we can back it up at message level.

We are able to backup nearly all LINUX systems.  Windows, Novell NetWare VMware, Mac OS X, IBM AIX, SUN Solaris, HP-UX, UNIX, IBM iSeries OS-400,Red Hat Linux / Novell Suse Linux.   Please feel free to contact our technical or sales team for more information.

No, the Online Backup Software is agentless which means that you can either install it on it's own server, an existing server or multiple servers on your network depending on your requirements. For users over 250GB of data, Databarracks install a dedicated server on your network.

Databarracks are able to install and configure your backups for you. If you are in any doubt, please call our technical team for assitance, there are never any charges for using our support.

Databarracks have several ways of reporting backups to our customers. You are able to recieve a daily report via email of all your backups or look in the software interface in the reporting section. If you do not backup when you are scheduled, however, Databarracks engineers will call you to inform you that a backup has been missed.

All backup processes are visable within the software interface. These will tell you what is being processed and the progress of it in real time.

Backups can be run to a schedule or in real time. Databarracks are able to limit bandwidth or schedule your backups so that there is no interference with your day to day operations.

Reporting is avilable on every aspect of the running of the backups, from logging of backed up data through to space used, storage trends, server performance and billing information. The reporting in the software is fully configurable to your specifications. Please ask one of our team if you have any special requirements.

No, Databarracks will either run on your existing architecture or we will provide any hardware you may need within the cost of the service.

Yes absolutely. Online Backup Software from Databarracks is a much more resilient, reliable and flexible solution than any tape backup system avilable on the market today.

Like any aspect of our service delivery, we are able to tailor it to suit a customers individual requirements. We never pigeon hole our customers or their needs, our Service Levels and our packages are written to accomodate the majority of businesses with whom we work but we are always ready to provide special terms or solutions to customers who need something different.

Yes, we are able to prioritise the recovery of data to suit your business needs. We can get the most business critical applications up first and then restore secondary sytems after that.

Yes, we encourage all customers to use the local cached copy option within the software and for customers over 50GB we will provide a local storage device within the cost of the service.

This is fully configurable within the software. You are able to keep one generation through to infinite generations of your data. We have extensive generation and retention rules which allow you to store copies of data by version, by time or both.

The answer is simple, you can keep generations of your data for as long or a little time as you like. This is configurable within the software and one of our technical team can help you configure this if you require. Some industries like to keep data for certain amounts of time and we are able to completely configure our system to allow different data types to be kept for different periods. Please see our section on Information Lifecycle or call one of our team for more information.

Yes, we are registered with the Data Protection commissioner in the UK and Channel Islands. Our registered numbers are available within the company area of this site.

As long as you have the encryption keys you are able to restore data to any compatible hardware in any location in the world.

We are able to configure backups so that they do not impact on the running of your internet connection. If you are running backups in real time, the software will allow data to be sent when the internet connection is available to do so. Overnight we are able to limit the bandwidth that you are able to send at if you wish.

Yes, the software has many filters available within it so you can remove any photos, mp3, video or other files that you wish from your users folders or any other backup set you may require.

In short, service and support. We are a service provider who use technology to offer our customers the best possible platform to protect their business data. We provide software, hardware, technical expertise, daily management, monitoring and support as well as many disaster recovery options and assistance. We manage the data protection of our customers business, we do not only provide the technology platform on which this service is delivered.

Very easy, you are able to immiediately add other locations or servers to your backup sets or call our support team 24/7/365 and they will configure it for you.

Yes, your backup is neither location or hardware specific. This means if you move office or wish to change servers your backup is immediately transportable without the need to re-send your data.

Yes, Online Backup Software can be configured with both private keys which can be different for each site in your company and public keys which can be shared between multiple locations. This ensures that each of your companies departments can be isolated from each other if required while at the same time you are able to centrally administer each site.

A Tier 4 data centre is the higest level of security and redundancy that is available commercially. Tier 4 relates to the levels of redundancy within the data centre. Our data centre has: 4 power backups It is designed to run without external mains power for 90 days (usually a data centre will only be 48 hours) 4 independant fibre links from 4 seperate providers Three backup cooling systems Fault tolerant, redundant core network Redundant fire detection and supression systems All data centre areas are tempest shielded.  The data centre is able to independantly create positive pressure in CB (chemical and biological) mode and has redundant air filtration system and multiple levels of physical security

Call our sales team who will be happy to either come to you to give you a demonstration of the software or arrange for an online demonstration. You are also able to take an entirely risk free trial of the service.

Yes, we have many customers around the world in all industries who are happy to talk to prospective customers. We also have many customers who require a certain level of secrecy who are not publicised, but who are also happy to talk to prospective customers in the same sector as them. Just call our sales team for more information.

1. Open the Online Backup Software

2. Enter Username and Password

3. Expand the required backup set

4. Right click on the backup set and select 'Backup Now'

5. Select 'Next'

6. Select 'Finish'

7. An activity box should display the progress of the backup

1. Open the Online Backup Software

2. Enter Username and Password

3. Expand any backup set

4. Right-click on the backup set and select 'Validation'. The following 'Validation Wizard will appear.

5. Enter the DS-Client Encryption Key(s). Note: You will not need to enter the Account key if it is not writable.

6. Choose 'Selective' Validation

7. Select 'Next'. If the following screen appears then the encryption keys entered are correct.

8. Select 'Finish' To exit the wizard If you fail to validate your encryption key, pelase contact our support team on 0800 033 6633

As we advise our customers, we cannot reset encryption keys or retrieve any data encrypted from your account if you lose your encryption key. This is to assure the security of your data. We advise you to keep your encryption key somewhere safe and keep multiple copies with trusted staff. The key is made of at least 16 characters. Please make sure that you create a strong encryption key that is easy for you to remember. It is easier to forget encryption keys as you do not need them to backup but only to restore data. For this reason we advise all customers to validate the encryption key periodically.

You can restore through the restore now button or the restore tab at the main bar. This will lead to a new window with the tree root of your folders/files. All you need to do is tick the file you want to restore and click finish.

To delete one specific file/folder, go to SETS at the top menu and choose "selective delete". To delete a whole backup set, right click the backup set and choose the option "Delete". To watch the video about how to delete data on Online Backup Software, click here

The number of revisions you make to a file that you wish to keep online, allowing the flexibility to restore to different versions prior to the most current version.

No, the software uses a delta blocking technology that runs incremental backups, so just the change made to the file is stored and not another instance of the whole file itself.

MLR stands for "Message Level Restore", designed for Exchange and Outlook email backup where the plugin breaks the components of the email clients into individual items. This allows great flexibility to manage the backup size of the email backups as you can select for example just the inbox for backup whereas traditionally you would have to backup the whole which includes inbox, deleted items, sent items junk emails etc. As a result of this individual emails can now be restored as opposed to restoring the whole if you just lose an email.

Yes, Online Backup Software is designed to fit specific backup windows. Policies can be set to designate what time to stop at, for example at 8:00am, when employees are starting to arrive, or maybe by 5:00am if there is an important batch process to run.

If the backup was stopped manually the software will only reconnect on next time schedule, for example, the next evening, at which point it will continue the backup from where it stopped. If the backup is prevented by a connection drop, however, the software will try and reconnect our servers to continue backup from where was left.

The main reason that accounts storage increase significantly is because data that is no longer imperative is being backed up and files that are no longer needed remain on our servers. Remember that the files will stay in our servers indefinitely unless it is deleted or retention rules are applied to make sure this is archived or removed automatically from our server after a lifecycle period established by you. Read more about information lifecycle management.

You can setup a retention rule to automatically remove data from our servers after a specified number of days once it has been deleted or moved to a different location on the client side. To watch the video about how to set up retention rules, click here.

The software is build to show only files that are present in both the server end and user end. This means that deleted files that have been backed up in the past will still be stored but won't be showing in this tab. To restore them you will need to choose the option "latest generation of data" after clicking on the advanced options.

The most common reason for backups to be incomplete is power savings functions like computer hibernating, in stand by or turned off. To solve this you will need to turn off power saving options.

Yes, with Online Backup Software you can backup as many computers you need with no extra costs for added machines. We only ever charge for the compressed data stored with us.

1. Open the Online Backup Software

2. Enter Username and Password

3. Select 'Reports' from the drop down list

4. Select 'Backup Sets'

5. Select 'Print Preview' A report showing the different backup sets and the amount of stored compressed data should be displayed. The 'Stored Size' is the amount that you are charged for.

1. Open the Online Backup Software

2. Enter Username and Password

3. Select the 5th (Activity Log) button from the top left

4. Enter a the specified dates you would like to check (bottom left)

5. Select 'Find'

6. A list of activities should be displayed on the screen