Databarracks recently opened its doors to Alex Taylor, a PhD student of anthropology from the University of Cambridge who is conducting research on the data centre industry. In this guest post, Alex explains the reasons ...
Cloud services are only worth the support they offer.
Cloud services are only worth the support they offer. Blistering speeds, unbreakable security and impressive SLAs are all meaningless if you have to fight through a call centre every time you need assistance.
We build a relationship with every customer from day one, so that when you need some help, we already understand your needs.
That can be as simple as getting on first name terms on our first call. Or it can mean spending 20 hours straight in your server room, helping stand your systems back up in an emergency. There’s no such thing as ‘above and beyond’ for us. Your systems are either supporting your business, or they aren’t, in which case we’ll work tirelessly until they are again.
We’re good at this. We commonly get calls from IT professionals in new positions getting back in touch and asking for their old engineer by name.
We man our freephone telephone support lines with trained engineers 24/7/365. We can support on-site anywhere in the U.K. and also offer remote and telephone support across the globe at any time.
“The level of service has always been high. It only ever takes a few rings to get through to an engineer I know at Databarracks, and in all honesty, I can only remember one instance where my issue wasn’t resolved on the first call.”
Adam Gomes - IT Director, Doyen Group
Databarracks follow the PRINCE2 project management framework for all work undertaken.
The methodology ensures the efficient management, transparent documentation and measurable delivery of IT projects and services Databarracks provides.
The Information Technology Infrastructure Lifecycle (ITIL) is a set of best practices for aligning IT service delivery with the needs of businesses.
Databarracks' engineers are all trained in the ITIL service lifecycle, which, alongside ISO 9001 and ISO 27001, ensures consistently high quality IT service management.