At the heart of everything we do is our
sincere belief that we should treat our customers in the same way
that we like to be treated ourselves. We do not believe in charging
for our support, we do not believe in anyone holding for an
engineer or going through to a call centre.
We appreciate that the day systems fail is probably the worst
day of any IT professional's career. It's on these days that
promises of 24/7 support are put to the test.
We are proud of every letter of thanks we receive when our
support engineers go 'above and beyond'.
We are proud of becoming an honouree member of the team, after
spending 20 straight hours in a customer's server room getting
systems up and running after a catastrophic failure.
And we are especially proud when IT professionals who used our
services years ago get back in touch for a project at their new
company and ask for their old engineer by their first name.
Our investment in technology is unparalleled, but where we stand
out amongst service companies everywhere is our commitment to our
customers and the support we give them.
We man our freephone telephone support lines with trained
engineers 24/7/365. We can support on-site anywhere in the U.K. and
also offer remote and telephone support across the globe at any
We believe the reason behind our success is our focus on our
customers. To this end, we have put in place a support package for
our users which we firmly believe is the best in the world.