Here we have gathered the most
frequently asked questions. You can also use the interactive guides
to learn how to set up and take full advantage of software
Yes, we are able to backup Windows, Mac and certain Linux laptop
computers. These are easily integrated into your main office backup
or can be backed up a seperate entities.
Yes, we can backup any Apple Mac computers that are running
software version Mac OSX or later.
This depends on how much data you have to backup. As we only
send the delta changes to your backup set each night, you are able
to backup a large amount of data with a small internet connection.
We recomend an internet connection of ADSL or higher, please
contact one of our technical staff to find out based on your
You can restore data immediately online using your software at
any time. For larger amounts of data, these can be shipped to you
or returned to you with an engineer to our Service Levels. Please
see our service levels for more information or call one our sales
team to talk about your specific data restoration requirements.
If you have a large data loss or have lost your entire site,
data can be returned to you in various ways governed by your
service level. Usually data is returned to you within 24 hours with
an engineer if you require. If you suscribe to either our free loan
server service or our virtual disaster recovery service data can be
returned even faster.
Yes, we back up many 24 hour companies and companies with global
offices. Our engineers can use various scheduling and real time
backup technologies within our Online Backup Software to ensure
your systems are backed up even while you are working.
Nobody can see your data except you. Once you have entered your
encryption key within the software, all data is encrypted before
transmission. We are unable to read your data, nor is anybody else
unless you give them your encryption key. For more information,
please see the security section of our website.
No, not at all. We act as the backup administrators for many of
our customers ensuring that from identification of key data to
daily running of the backups, there is no intervention required.
You or your technical team can have as little or as much
interaction with your backups as you wish.
Yes, we have a Java client which is avilable from which you can
access your backups from anywhere in the world. Please talk to our
technical support or sales team for more information.
No, customers are able to backup Exchange, Lotus Notes and
Groupwise at message level enabling you to restore a single email,
entire user or selected folders while the mail server is
Our software is compatible with the most widely used
applications today. This list is always growing as time goes on and
it is likely that any applications you use can be backed up using
Online Backup Software. If you are in any doubt, please talk to our
technical support team about any applications that you are using
and we will talk to the manufacturer to ensure the correct backup
protocol is used.
Our Online Backup Software is fully compatible with VMware and
can backup and restore both physical and virtual machines and
restore from physical to virtual and virtual to physical.
Yes, we have many customers who backup global locations. This is
entirely transparent to the user and allows for independent or
centrally managed backups through your software interface. We are
also able to centrally invoice or invoice to cost centre as
required by larger or global organisations.
Yes, we actively encourage all of our customers to carry out
periodic test restores of data. One of our engineers can be
avilable to assist with this, please give us a couple of days
notice for test restores if possible.
Yes, we are fully compatible with Lotus Notes and we can back it
up at message level.
We are able to backup nearly all LINUX systems. Windows,
Novell NetWare VMware, Mac OS X, IBM AIX, SUN Solaris, HP-UX, UNIX,
IBM iSeries OS-400,Red Hat Linux / Novell Suse Linux. Please
feel free to contact our technical or sales team for more
No, the Online Backup Software is agentless which means that you
can either install it on it's own server, an existing server or
multiple servers on your network depending on your requirements.
For users over 250GB of data, Databarracks install a dedicated
server on your network.
Databarracks are able to install and configure your backups for
you. If you are in any doubt, please call our technical team for
assitance, there are never any charges for using our support.
Databarracks have several ways of reporting backups to our
customers. You are able to recieve a daily report via email of all
your backups or look in the software interface in the reporting
section. If you do not backup when you are scheduled, however,
Databarracks engineers will call you to inform you that a backup
has been missed.
All backup processes are visable within the software interface.
These will tell you what is being processed and the progress of it
in real time.
Backups can be run to a schedule or in real time. Databarracks
are able to limit bandwidth or schedule your backups so that there
is no interference with your day to day operations.
Reporting is avilable on every aspect of the running of the
backups, from logging of backed up data through to space used,
storage trends, server performance and billing information. The
reporting in the software is fully configurable to your
specifications. Please ask one of our team if you have any special
No, Databarracks will either run on your existing architecture
or we will provide any hardware you may need within the cost of the
Yes absolutely. Online Backup Software from Databarracks is a
much more resilient, reliable and flexible solution than any tape
backup system avilable on the market today.
Like any aspect of our service delivery, we are able to tailor
it to suit a customers individual requirements. We never pigeon
hole our customers or their needs, our Service Levels and our
packages are written to accomodate the majority of businesses with
whom we work but we are always ready to provide special terms or
solutions to customers who need something different.
Yes, we are able to prioritise the recovery of data to suit your
business needs. We can get the most business critical applications
up first and then restore secondary sytems after that.
Yes, we encourage all customers to use the local cached copy
option within the software and for customers over 50GB we will
provide a local storage device within the cost of the service.
This is fully configurable within the software. You are able to
keep one generation through to infinite generations of your data.
We have extensive generation and retention rules which allow you to
store copies of data by version, by time or both.
The answer is simple, you can keep generations of your data for
as long or a little time as you like. This is configurable within
the software and one of our technical team can help you configure
this if you require. Some industries like to keep data for certain
amounts of time and we are able to completely configure our system
to allow different data types to be kept for different periods.
Please see our section on Information Lifecycle or call one of our
team for more information.
Yes, we are registered with the Data Protection commissioner in
the UK and Channel Islands. Our registered numbers are available
within the company area of this site.
As long as you have the encryption keys you are able to restore
data to any compatible hardware in any location in the world.
We are able to configure backups so that they do not impact on
the running of your internet connection. If you are running backups
in real time, the software will allow data to be sent when the
internet connection is available to do so. Overnight we are able to
limit the bandwidth that you are able to send at if you wish.
Yes, the software has many filters available within it so you
can remove any photos, mp3, video or other files that you wish from
your users folders or any other backup set you may require.
In short, service and support. We are a service provider who use
technology to offer our customers the best possible platform to
protect their business data. We provide software, hardware,
technical expertise, daily management, monitoring and support as
well as many disaster recovery options and assistance. We manage
the data protection of our customers business, we do not only
provide the technology platform on which this service is
Very easy, you are able to immiediately add other locations or
servers to your backup sets or call our support team 24/7/365 and
they will configure it for you.
Yes, your backup is neither location or hardware specific. This
means if you move office or wish to change servers your backup is
immediately transportable without the need to re-send your
Yes, Online Backup Software can be configured with both private
keys which can be different for each site in your company and
public keys which can be shared between multiple locations. This
ensures that each of your companies departments can be isolated
from each other if required while at the same time you are able to
centrally administer each site.
A Tier 4 data centre is the higest level of security and
redundancy that is available commercially. Tier 4 relates to the
levels of redundancy within the data centre. Our data centre has: 4
power backups It is designed to run without external mains power
for 90 days (usually a data centre will only be 48 hours) 4
independant fibre links from 4 seperate providers Three backup
cooling systems Fault tolerant, redundant core network Redundant
fire detection and supression systems All data centre areas are
tempest shielded. The data centre is able to independantly
create positive pressure in CB (chemical and biological) mode and
has redundant air filtration system and multiple levels of physical
Call our sales team who will be happy to either come to you to
give you a demonstration of the software or arrange for an online
demonstration. You are also able to take an entirely risk free
trial of the service.
Yes, we have many customers around the world in all industries
who are happy to talk to prospective customers. We also have many
customers who require a certain level of secrecy who are not
publicised, but who are also happy to talk to prospective customers
in the same sector as them. Just call our sales team for more
1. Open the Online Backup Software
2. Enter Username and Password
3. Expand the required backup set
4. Right click on the backup set and select 'Backup Now'
5. Select 'Next'
6. Select 'Finish'
7. An activity box should display the progress of the backup
3. Expand any backup set
4. Right-click on the backup set and select 'Validation'. The
following 'Validation Wizard will appear.
5. Enter the DS-Client Encryption Key(s). Note: You will not
need to enter the Account key if it is not writable.
6. Choose 'Selective' Validation
7. Select 'Next'. If the following screen appears then the
encryption keys entered are correct.
8. Select 'Finish' To exit the wizard If you fail to validate
your encryption key, pelase contact our support team on 0800 033
As we advise our customers, we cannot reset encryption keys or
retrieve any data encrypted from your account if you lose your
encryption key. This is to assure the security of your data. We
advise you to keep your encryption key somewhere safe and keep
multiple copies with trusted staff. The key is made of at least 16
characters. Please make sure that you create a strong encryption
key that is easy for you to remember. It is easier to forget
encryption keys as you do not need them to backup but only to
restore data. For this reason we advise all customers to validate
the encryption key periodically.
You can restore through the restore now button or the restore
tab at the main bar. This will lead to a new window with the tree
root of your folders/files. All you need to do is tick the file you
want to restore and click finish.
To delete one specific file/folder, go to SETS at the top menu
and choose "selective delete". To delete a whole backup set, right
click the backup set and choose the option "Delete". To watch the
video about how to delete data on Online Backup Software, click
The number of revisions you make to a file that you wish to keep
online, allowing the flexibility to restore to different versions
prior to the most current version.
No, the software uses a delta blocking technology that runs
incremental backups, so just the change made to the file is stored
and not another instance of the whole file itself.
MLR stands for "Message Level Restore", designed for Exchange
and Outlook email backup where the plugin breaks the components of
the email clients into individual items. This allows great
flexibility to manage the backup size of the email backups as you
can select for example just the inbox for backup whereas
traditionally you would have to backup the whole which includes
inbox, deleted items, sent items junk emails etc. As a result of
this individual emails can now be restored as opposed to restoring
the whole if you just lose an email.
Yes, Online Backup Software is designed to fit specific backup
windows. Policies can be set to designate what time to stop at, for
example at 8:00am, when employees are starting to arrive, or maybe
by 5:00am if there is an important batch process to run.
If the backup was stopped manually the software will only
reconnect on next time schedule, for example, the next evening, at
which point it will continue the backup from where it stopped. If
the backup is prevented by a connection drop, however, the software
will try and reconnect our servers to continue backup from where
The main reason that accounts storage increase significantly is
because data that is no longer imperative is being backed up and
files that are no longer needed remain on our servers. Remember
that the files will stay in our servers indefinitely unless it is
deleted or retention rules are applied to make sure this is
archived or removed automatically from our server after a lifecycle
period established by you. Read more about information
You can setup a retention rule to automatically remove data from
our servers after a specified number of days once it has been
deleted or moved to a different location on the client side. To
watch the video about how to set up retention rules, click
The software is build to show only files that are present in
both the server end and user end. This means that deleted files
that have been backed up in the past will still be stored but won't
be showing in this tab. To restore them you will need to choose the
option "latest generation of data" after clicking on the advanced
The most common reason for backups to be incomplete is power
savings functions like computer hibernating, in stand by or turned
off. To solve this you will need to turn off power saving
Yes, with Online Backup Software you can backup as many
computers you need with no extra costs for added machines. We only
ever charge for the compressed data stored with us.
3. Select 'Reports' from the drop down list
4. Select 'Backup Sets'
5. Select 'Print Preview' A report showing the different backup
sets and the amount of stored compressed data should be displayed.
The 'Stored Size' is the amount that you are charged for.
3. Select the 5th (Activity Log) button from the top left
4. Enter a the specified dates you would like to check (bottom
5. Select 'Find'
6. A list of activities should be displayed on the screen
Outlook 2007, Outlook 2010, Entourage and any clients compatible
with Microsoft Exchange Server 2010.
Microsoft Outlook 2010.
With a dedicated Hosted Exchange server you have complete admin
access using secure RDP to the server and it works like having your
Exchange server onsite. You are also able to integrate that
server with other systems like your CRM, either onsite or in the
In normal circumstances, the minimum number of mailboxes is 100,
but if you have a requirement for a dedicated Exchange server with
fewer mailboxes we can offer a bespoke email service. Please
contact our Sales Team for more details.
Services are based on Microsoft Exchange Server 2010 Standard or
Microsoft Exchange Server Enterprise.
The key benefits of using Databarracks' Hosted Exchange service
are that you are able to have access to the best hardware and
hosting at a lower cost than purchasing individually.
Rather than running on a single server - with Databarracks'
Hosted Exchange service the servers are replicated in case of a
failure of the Exchange server and the data storage is also
replicated in case of any hardware storage failures. In
addition, backups of the data are taken automatically and sent to
another ISO27001 PCI DDS compliant data centre
Yes - iPhones connect using ActiveSync and are compatible with
both Shared and Dedicated Exchange
Yes - Android smartphones connect using ActiveSync and are
compatible with both Shared and Dedicated Exchange
Yes - Windows smartphones connect using ActiveSync and are
compatible with both Shared and Dedicated Exchange.
For the dedicated Hosted Exchange service you can connect using
either Blackberry Enterprise Server (BES) or Blackberry Enterprise
Server Express (BESx). You can either host your BES server locally
or for faster performance we can host the Blackberry server for
Please contact our Sales Team for more details.
Yes - you can have multiple domains on either the shared or
dedicated Hosted Exchange services.
With the dedicated Exchange Server we can setup a VPN to allow
for integration with other packages, but unfortunately this isn't
possible with the shared Exchange service.
The Exchange platforms are hosted in the most secure ex-military
data centres in the world. Hosted in the UK, the data centres
are ISO27001 certified and PCI DSS compliant.
The service is charged based only on the number of mailboxes
that you use. You are free to increase or decrease the number
of mailboxes as frequently as you like and are charged only for the
number of mailboxes used that month. There are no other
charges for any changes you make.
No, the 20GB mailbox limit can be aggregated across all of your
users for a total storage pot.
Yes, every individual mailbox is chargeable.
No, there are no charges for distribution lists.
There are two key areas to setting up your Hosted Exchange
service. The first is to redirect emails to the new email
server and the second is to import your old emails. If you
are using Exchange already and can export to PST files we can then
import these either online or physically on disk at the data
centre. If you are using a different mail package or require
assistance please contact our sales team for more information.
OWA has improved from previous versions - the view is now much
more like the look of Outlook and now has the same feel across all
browsers. Exchange 2010 now has a 'conversation view' to help
manage your inbox and additional server rules to protect business
information in email.
The Outlook Web App is a way to access your emails over the
internet rather than using an email client. If you are
working from home or find yourself in front of a computer that
doesn't have an email client installed on it, you can access your
email directly through your web browser.
Outlook Anywhere (formerly RPC over HTTP) allows you to connect
a computer from outside the corporate network to the Exchange
server or Hosted Exchange environment. This means you can
connect to Outlook 2003, 2007 or 2010 clients over the
Yes. Databarracks offer the most secure and resilient
hosting in the UK from ex-military data centres. The tunnel
between the Exchange server and the email client is encrypted and
if you use OWA, access is secure over the internet.
If you operate a single internet connection, and it goes down -
this will mean that you will no longer be able to receive email in
the office. You will still receive email to your smartphone
and can still access the Hosted Exchange platform using Outlook
Anywhere or OWA from somewhere else that still has internet
Yes. With the large 20GB mailboxes available you should have
plenty of space for years of email. In addition we would
recommend the Symantec.Cloud Archive service