Client Services Executive

Location: Battersea (and remote working)
Salary: Competitive + commission
Benefits: Private Medical Insurance, Cycle-to-work scheme
Start Date: ASAP
Reports to: Client Services Manager
Hours of work: Full time

The Company

Databarracks is a disaster recovery and cloud service provider based in South West London. We have grown substantially winning new business and industry awards typical of companies many times our size. We did this by maintaining a small company ethos and hiring clever, motivated people who are invested in what they do and fun to be around.

We're a tight, focused team, with the internal resources to provide meaningful opportunities for progression and on-the-job training. Some of our most senior staff members started in entry-level positions and have, through a combination of personal drive and internal support, made leaps up the career ladder.

The Role

This is a chance to join our growing Client Services team. It’s our job to keep mission-critical IT systems online for our customers. You’ll be managing relationships with IT teams at some of the largest and most respected organisations in the UK and around the world.

Client Services Executive responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. You will also answer queries and identify new business opportunities among existing customers. In this role, you will liaise with internal teams to improve the entire customer experience. You will be required to travel to client sites.

Responsibilities

  • Design and own the Client Services Plan
  • Focus on retention and satisfaction of key clients as designated by Head of Sales (KPIs set against features of satisfaction)
  • Own and drive the performance in the Customer Management System to ensure that, to an agreed level of KPI, of all customers are in ‘green’ status
  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximise profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Assist with challenging client requests or issue escalations as needed

The Candidate

You have:

  • A keen interest in both technology and client services
  • A successful track record of working with customers
  • Excellent written and verbal communication skills
  • A sharp attention to detail

Skills required:

  • A strong team player
  • Willing to learn on the job from peers and confident to ask for help when needed
  • Organised and comfortable with process and system-based working

Apply


Follow us on Twitter: @databarracks

Follow us on LinkedIn: linkedin.com/company/databarracks

Visit us:

Address:

Databarracks Ltd
1 Bridges Court
London
SW11 3BB

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