Head of PMO

Location: Chesterfield
Salary: £72–77k per annum + bonus
Benefits: Private medical insurance, enhanced private pension scheme, EV scheme and more
Start date: ASAP
Reports to: Operations Director
Hours of work: Full time
Language: English (required)

The role

If you’re passionate about building structure at scale, leading exceptional teams and ensuring every customer experience is delivered with precision and care, we’d love to hear from you. Apply today and help us strengthen the foundation of our growth.

Why this role matters

As Databarracks continues to expand, consistent, high-quality project delivery is fundamental to our reputation and growth. The PMO plays a central role in ensuring customer onboarding and migration projects run smoothly, efficiently and predictably. This role exists to bring structure, governance and continuous improvement to our project delivery function – reducing risk, improving margins and ensuring every client experience reflects the resilience we stand for.

The role and responsibilities

Lead and scale the PMO function, driving consistent, high-quality project delivery
Implement and optimise governance, methodologies and delivery standards
Oversee the project portfolio to ensure delivery on time, within scope, and to commercial targets
Align delivery capacity with sales pipeline and product roadmap, managing risks proactively
Own financial oversight including forecasting, utilisation, margin and revenue recognition
Provide clear reporting on performance, risks and resource capacity to senior leadership
Lead, develop and mentor Project Managers and PMO team members
Embed strong risk, quality and compliance controls across the delivery lifecycle
Ensure seamless transition from project delivery into BAU service
Collaborate cross-functionally with Sales, Pre-Sales, Engineering and Service teams
Drive continuous improvement, efficiency and automation across delivery processes

The candidate

The ideal candidate will have:

10+ years’ senior delivery leadership experience within technology services, MSP, cloud or infrastructure environments, with a strong track record delivering BaaS, DRaaS, cloud migrations, infrastructure modernisation and resilience solutions across multiple concurrent client engagements.
Proven experience operating within a managed services/recurring revenue model, with strong commercial awareness, cost-to-serve, SLA frameworks, onboarding efficiency and service transition from project delivery into BAU support.
Demonstrated leadership of a PMO function (5+ years), designing and embedding scalable governance frameworks, methodologies, risk controls and portfolio reporting across pre-sales, delivery and service transition.
Establish and maintain strong financial governance across the delivery portfolio, overseeing forecasting, revenue recognition, margin management, and structured reporting of status, risks and resource capacity. Act as a trusted advisor to senior leadership and the Board on portfolio performance.
Executive-level influence with the ability to align delivery capacity to sales pipeline and product roadmap, constructively challenge commitments where risk exists and present portfolio performance and constraints at board level.
Experience operating within ISO-aligned, compliance-driven and security-sensitive environments, embedding assurance, risk management and quality controls into the full delivery lifecycle, particularly within regulated sectors.
Strong people leadership capability, managing and developing Project Managers, PMO Analysts and technical teams, driving continuous improvement through lessons learned, process optimisation and automation, and fostering a high-performance culture focussed on accountability and client satisfaction.

What you’ll get

Flexible working and genuine support for work-life balance.
A culture that celebrates curiosity, collaboration and continuous improvement.
Opportunities to grow – we’ll support your development and progression.
The chance to make a visible impact on the business and the clients we serve.
A team that has your back and celebrates your wins.

The company

Databarracks is an IT Resilience managed service provider based in South West London. We do more than just protect technology – we enable our customers to get on with what they do best when the worst happens. We have grown substantially winning new business and industry awards typical of companies many times our size. We did this by maintaining a small company ethos and hiring clever, motivated people who are invested in what they do and fun to be around.

We’re a tight, focussed team, with the internal resources to provide meaningful opportunities for progression and on-the-job training. Some of our most senior staff members started in entry-level positions and have, through a combination of personal drive and internal support, made leaps up the career ladder.