Crisis Management

Prepare. Respond. Recover.

Today’s crises are dynamic and complex and can originate from multiple sources, from cyber attacks to system failures and supply chain collapse. Even before all the facts are clear, action is expected – and hesitation carries risk.

No organisation can plan for every eventuality – but all must be ready to lead decisively. Customers, regulators and stakeholders expect it.

A crisis is the ultimate test of an organisation’s leadership.

Poor management can cause lasting damage.
A well-managed crisis protects reputation, enhances trust and ensures business survival.

Databarracks’ Crisis Management helps you prepare for, respond to and recover from major disruptions – with a clear focus on building leadership capability and team resilience.

Service components

We help you build true Crisis Management capability – from plan development to training and advanced exercising.

Crisis Management Planning

A Crisis Management Plan designed for fast, effective crisis response
Clear leadership and response structure
Action and escalation protocols
Consistent, professional crisis communications

Crisis Management Executive Workshop

Strong foundation in Crisis Management best practice
Confidence in leading through a crisis
Better alignment on roles, escalation and response
Integrated crisis response across leadership, decision-making and communications

Crisis Management Training & Exercising

Practical, scenario-based experience under realistic crisis conditions
Actionable insights to ensure crisis readiness
Crisis response tested and validated at Gold, Silver and Bronze command levels

Planning

Develop or enhance your Crisis Management Plan – your essential framework for leading through disruption.

Preparation

Equip your Executive Leadership Team to lead through crises effectively.

Practice

Turn plans into practice with immersive crisis management training and realistic exercising.

Building your Crisis Management capability

Step 1

Design

Understand current readiness and define objectives and outcomes

Step 2

Develop

Develop tailored content, documentation, exercises, scenarios and supporting materials

Step 3

Delivery

Run workshops, develop plans, deliver training and exercises

Step 4

Review

Embed improvements and build long-term resilience

What our customers say

Cyber Exercising

I have to say the cyber exercise went brilliantly. It was clear to everyone who attended that we were prepared. In fact, many of those involved in the simulation, commented on our expertise and knowledge.

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Business Continuity & Disaster Recovery Planning

"A very interesting and thought-provoking exercise that prompted good discussion. The session was interactive, pragmatic and well-structured and really got us thinking about what we need to do to improve."

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Cyber Incident Management Course

Really interesting and engaging coming from a ‘learner’ in BCP, it gave great comfort and trust in colleagues.

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Incident Management Training

Really positive interaction with the business from the planning stage through to delivery of the training on site.

View all case studies

Business Continuity Rollout

The exercise was certainly thought provoking and prompted immediate action around communication needs.

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Crispin Gray, Head of IT

Databarracks brought a range of BC skills to the table which proved invaluable.

View case study

Resilience Training Workshop

The team were really engaged in the development of the scenarios and their delivery to make sure they were realistic and relevant to our staff. I have received nothing but positive feedback from the staff who attended.

View all case studies

Duncan Wood, Deputy Director

Having the Databarracks team’s experience in leading projects like this was invaluable.

View case study

Business Continuity Exercising

A very interesting and thought-provoking exercise that prompted good discussion. The session was interactive, pragmatic and well-structured and really got us thinking about what we need to do to improve.

View all case studies

Karl Harris, CIO

We improved our resilience, gained access to experts and were able to reassign a valuable, skilled internal resource.

View case study

Paul Cullen, IT Infrastructure and Hardware Manager

With Databarracks managing our solution, we feel confident that whatever the next steps are, we’re in good hands.

View case study

Gordon Rampling, IT Operations Manager

By working with an MSP, we get a real partner, supplementing the skills of our team.

View case study

Cyber Exercising

I have to say the cyber exercise went brilliantly. It was clear to everyone who attended that we were prepared. In fact, many of those involved in the simulation, commented on our expertise and knowledge.

View all case studies

Business Continuity & Disaster Recovery Planning

"A very interesting and thought-provoking exercise that prompted good discussion. The session was interactive, pragmatic and well-structured and really got us thinking about what we need to do to improve."

View all case studies

Cyber Incident Management Course

Really interesting and engaging coming from a ‘learner’ in BCP, it gave great comfort and trust in colleagues.

View all case studies

Incident Management Training

Really positive interaction with the business from the planning stage through to delivery of the training on site.

View all case studies

Business Continuity Rollout

The exercise was certainly thought provoking and prompted immediate action around communication needs.

View all case studies

Crispin Gray, Head of IT

Databarracks brought a range of BC skills to the table which proved invaluable.

View case study

Resilience Training Workshop

The team were really engaged in the development of the scenarios and their delivery to make sure they were realistic and relevant to our staff. I have received nothing but positive feedback from the staff who attended.

View all case studies

Duncan Wood, Deputy Director

Having the Databarracks team’s experience in leading projects like this was invaluable.

View case study

Business Continuity Exercising

A very interesting and thought-provoking exercise that prompted good discussion. The session was interactive, pragmatic and well-structured and really got us thinking about what we need to do to improve.

View all case studies

Karl Harris, CIO

We improved our resilience, gained access to experts and were able to reassign a valuable, skilled internal resource.

View case study

Paul Cullen, IT Infrastructure and Hardware Manager

With Databarracks managing our solution, we feel confident that whatever the next steps are, we’re in good hands.

View case study

Gordon Rampling, IT Operations Manager

By working with an MSP, we get a real partner, supplementing the skills of our team.

View case study

National Cyber Security Centre Assured Cyber Incident Exercise Provider

Cyber Incident Exercising with Databarracks' PlanB

Our Cyber Incident Exercising is underpinned by the expertise of Databarracks’ PlanB, an NCSC Assured Cyber Incident Exercise Provider.

We deliver Cyber Incident Exercises – including tabletop exercises, SIMEX (Simulation Exercises) and wargames – that go far beyond traditional testing and exercising to build real-world cyber readiness across leadership, Crisis, Cyber, IT and supplier teams.

Why invest in Crisis Management?

Without decisive leadership, even a well-run business can be brought to its knees. With good crisis management, the same business can not only survive – but emerge stronger and more trusted.

Bad Crisis Management

Failure to acknowledge or escalate incidents

Minimising severity or providing misleading communications

Reactive and “on the back foot”

Lack of senior leadership engagement

Putting the organisation ahead of victims

Good Crisis Management

Early identification and escalation

Fast, clear incident reporting

Proactive containment and leadership visibility

Customer-first approach

Clear stakeholder and media engagement

Structured decision-making under stress

Crisis Management FAQs

Crisis Management is how an organisation prepares for, responds to and recovers from serious severe disruptions. It involves making clear decisions under pressure, communicating effectively and protecting people, reputation and operations.
We prepare organisations for a wide spectrum of crises: cyber attacks, major IT failures, reputational crises, operational disruptions and more.
Yes – Crisis Communications and stakeholder management are integral parts of the awareness session and scenario exercise.

Be ready to lead through disruption

Talk to our experts about building or strengthening your Crisis Management capability.

We’ll help you assess your current readiness and design the right programme for your business.

Get in touch

Send us a message