Manage and Support

The public cloud offers many advantages. But balancing the trilemma of cost, performance, and resiliency can be challenging. No matter how robust the application, unexpected and disruptive events still happen.

Manage and Support gives you peace of mind, with 24/7 monitoring, remediation and proactive cost management.

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Infrastructure & Monitoring

Using both internal, cloud-native and external infrastructure monitoring, we stay on top of your environment’s health and keep you online.

Issue Resolution

We’re here for break-fix troubleshooting of Public Cloud resources all the way up to the OS. At the application level, we carry out troubleshooting and run-booked remediation. When escalation is needed, we co-ordinate the incident with your agreed 3rd parties and the Public Cloud provider.

Service Integration

Support doesn’t exist in a vacuum. We’ll work with you to define schedules and scope for maintenance activities. We’ll agree communication and authentication channels and deliver ongoing reports and service reviews.

Service Management

Cost Optimisation

You’ll receive cost alerting, savings reports and Reserved Instance purchase recommendations.

Security Configuration

We handle your Virtual Network/Private Clouds, security groups, IAM and SSH key Management.

Continuity Planning

Sleep soundly knowing you have continuity experts handling your data protection but also fault tolerance and performance optimisation.

Capacity and Demand Management

Make sure you always have sufficient capacity to meet user demands on your applications and infrastructure.

Change Management

Offload the management and coordination of Requests for Change (RFC).

Commercial and Contract Management

We take on the management and integration of other third-party contracts with Service Desk and the Public Cloud providers to simplify your use of the Public Cloud.

Manage
and Support