The PRINCE2 project methodology ensures the efficient management, transparent documentation and measurable delivery of all IT projects and services you get from us.
Databarracks follows this management framework for all work undertaken.
The Information Technology Infrastructure Lifecycle (ITIL) is a set of best practices for aligning IT service delivery with the needs of businesses.
Databarracks' engineers are all trained in the ITIL service lifecycle, which, alongside ISO 9001 and ISO 27001, ensures consistently high quality IT service management.
Why use a managed service provider?
If you’ve been through a disaster you know. It’s the worst day in any IT professional’s career.
There are huge demands put on the team or person co-ordinating the recovery.
You have to recover systems so the business can continue, while fixing the cause of the problem at the same time.
Both of these tasks require undivided attention.
Individual Ownership & Collective Responsibility
Our job is to make sure that if the worst happens, your business can continue. Whether yours is a large organisation with thousands of staff or a small business, the impact is the same.
We protect livelihoods.
A cornerstone of how we support you is taking Individual Ownership and Collective Responsibility to guarantee your business’ survival.
- From the moment you call us, we take ownership. If a problem can’t be solved immediately, we update you on the status, and don’t sign-off until it’s fixed.
- We own your problem. If the issue is with another vendor or software, we don’t pass the buck; we speak to that provider and find a solution.
- When we need to escalate issues, either internally or to our software suppliers, we keep you updated and follow up until it’s resolved.