Cloud services are only worth the support they offer.
Cloud services are only worth the support they offer. Blistering speeds, unbreakable security and impressive SLAs are all meaningless if you have to fight through a call centre every time you need assistance.
We build a relationship with every customer from day one, so that when you need some help, we already understand your needs.
That can be as simple as getting on first name terms on our first call. Or it can mean spending 20 hours straight in your server room, helping stand your systems back up in an emergency. There’s no such thing as ‘above and beyond’ for us. Your systems are either supporting your business, or they aren’t, in which case we’ll work tirelessly until they are again.
We’re good at this. We commonly get calls from IT professionals in new positions getting back in touch and asking for their old engineer by name.