Pre-Sales and Implementation Lead

Location: Battersea (and remote working)
Salary: Competitive + commission
Benefits: Private Medical Insurance
Start Date: ASAP
Reports to: Director of Engineering
Hours of work: Full Time (37.5)
Experience: 5+ years
Language: English (Required)

The Company

Databarracks is a disaster recovery and cloud service provider based in South West London. We have grown substantially winning new business and industry awards typical of companies many times our size. We did this by maintaining a small company ethos and hiring clever, motivated people who are invested in what they do and fun to be around.

We're a tight, focused team, with the internal resources to provide meaningful opportunities for progression and on-the-job training. Some of our most senior staff members started in entry-level positions and have, through a combination of personal drive and internal support, made leaps up the career ladder.

The Role

The objective of the role is to build a successful relationship with potential and new customers, to understand their technical requirements and environment, match to and design an appropriate solution with them and over see the onboarding of them through to business as usual status. This will be delivered to ensure that the customer has an entirely positive experience.

The Responsibilities

Lead on technical pre-sales function for all technical matters
Work with the project team to onboard new clients
Ensure documentation is complete and up to date
Drive and continually improve client service, internal processes and systems
Be the technical lead and escalation point for Pre-Sales and Onboarding working alongside Sales and Project Management and Technical Departments
React and respond positively to day-to-day incidents and changes related to Pre-Sales and Onboarding issues
Analyse and implement decisions that relate to ensure the customer gets the right solution and best service experience
Perform problem / change management

The Candidate

The ideal candidate will have

A proven track record of being a successful customer-facing lead Commvault backup engineer with a strong interest and experience in pre-sales and onboarding
Proven track record of successful depth of experience in disaster recovery
Strong client management experience with a strong leadership presence
A focussed operational background as well as excellent technical, troubleshooting skills and communications skills
A solid understanding of cloud technologies, virtualisation and storage integration
A minimum of 5 years’ experience in IT infrastructure
Experience of configuring and managing backup solutions for public cloud
Experience of backup for Office365 using Commvault
Experience configuring, managing and troubleshooting Commvault Virtual Server Agent, Intellisnap, replication (Live Sync etc)
Experience configuring, managing and troubleshooting Commvault SQL Server, Oracle, Exchange and Archiving iData agents
Strong presentation and documentation skills
Clear communication skills and style with the ability to listen well, summarise and feedback
Windows system administration skills
Hardware troubleshooting on Windows and Linux based systems

Skills required

Commvault Certified Professional* (Core Fundamentals Exam/Implementation & Maintenance Exam)
Commvault Certified Engineer*
Commvault Certified Specialist (Virtualisation Exam/Storage Exam)
Commvault Certified Master (Certified Master Exam)
Microsoft Certified Solutions Associate (MCSA) (365 suite)
Microsoft Certified Professional
VMWare Certified Professional
Accreditation in other enterprise backup technologies
Working knowledge of Zerto and Azure site recovery – completed training courses ideal but not essential

Personal qualities

Ability to multi-task and context-switch effectively between different activities and priorities
Ability to learn quickly and share knowledge
Ability to prioritise workload to ensure that team targets are met
A strong team player who is willing and able to share and be part of a dynamic team who work on genuinely exciting projects across different industries and sizes of customer

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