Is tape dead? Is it really dead? For as long as we have been in business (since 2003) the headline "Tape is dead" has been a mainstay in the storage press and in the messaging of backup and archiving vendors.
Why is support so important to disaster recovery?
One: There's no such thing as a standard recovery.
Disasters are, by definition, unexpected. Recovery isn't something you can plan once and then keep in a box until needed – it's a reactive capability that needs to be exercised and tested to remain effective.
Two: Recovery is a full-time job.
The main reason most organisations work with out-of-date (or non-existent) recovery plans is because creating one is an intensive process that takes away time from core business activities.
Throw technology at the problem once and you'll be left with a best-in-class solution that was designed to protect someone else's environment.
That's why constant support is central to disaster recovery. It's the expertise to design a plan that works, the resources to hone it over time and the manpower to ensure when disaster strikes, your organisation doesn't skip a beat.
What you actually get
1. Discovery and Analysis
We'll work together to fully understand which elements of your environment need protecting, and to what degree, in order to build a plan that's cost-effective and relevant to your needs.
2. Design Workshops
Next, there are design workshops which cover specific terms like connectivity, monitoring, capacity planning and SLAs. We'll discuss exactly what's in and out of scope, and which services and capabilities the solution is built on.
During the building stage we'll outline how the whole project will progress in transparent, granular detail, so there are no surprises. We'll do most of the heavy lifting, and we'll hold weekly progress meetings to keep things on track.
4. Migration and Testing
Once the bones of the solution are in place, we'll multiple layers of extensive testing to ensure that the technology works, the connectivity is stable, and the SLAs are achievable.
5. Ongoing Support and Business as Usual
Finally, we'll set up the points of contact for ongoing support and service delivery. Forget anonymous support email addresses and phone lines. You get direct access to named individuals, with clear lines of escalation and support processes.
We'll also make sure the service integrates with your existing business continuity planning, both technologically and for human processes. And if you don't have a business continuity plan already, we have the tools and assets ready to help you make one.
Congratulations! You're all set up. Now what?
Well, immediately, you've just gained an experienced team of experts to guarantee the survivability of your organisation throughout disaster. You've radically reduced the amount of risk you're exposed to whilst increasing the time available to focus on your core business activities.
Seriously, our support is famously great. We get calls from old customers in new jobs calling up and asking for their old engineer by name.
From The BCPcast - Episode 2: Terrorists And Supermodels
In The BCPcast, we meet the people who keep some of the largest organisations in the UK running throughout disruption. Listen to Matt Hogan from the London Fire Brigade on Business Continuity for smaller businesses.