Backup as a Service

Backup as a Service recovers data quickly and without disruption

Losing data happens all the time - it’s a fact of life.

Thousands of people rely on your data, from colleagues to customers and everyone in-between. Losing it is an effective way to bring a business to its knees. Backup as a Service makes sure that doesn’t happen.

IT teams have never been busier and infrastructure has never been more complex. In addition to hardware failure and human error, we now need to deal with different data sources and the growing cyber threat.

Making sure your data can be recovered quickly without impacting operations is what backup is all about.

BaaS brochure Office 365 Backup

The difference is the service.

Reliable and predictable recovery takes work. Backup is a full-time job that is too time consuming for the experts, and too technical for the layman. No-one gets promoted when it works, but it only takes one failed restore for heads to roll.

Luckily, every day, our engineers monitor your backups and resolve any issues to make sure they’re ready when you need them. They’ve been recovering data every day since 2003, so you’re in good hands. In that time, we’ve seen that proactive trumps reactive. Every time.

24/7 Backup Support

No queues or call centres. Just expert support whenever you need it.

Backup and Recovery experts

Most people don’t make restores every day. But most people aren’t Databarracks support engineers. The experience of performing thousands of restores makes your support team true experts.

Dedicated backup account management

You get a dedicated engineer who is technically brilliant and personally invested in protecting your critical systems.

Committed to excellence

There’s no such thing as ‘above and beyond’ for our engineers because they only work to one standard: to keep your systems running perfectly.

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How we do it

Phase 1

Backup set design

The way you back up your data matters. Scheduling, retention, exclusion and deletion all impact your IT environment.

Our technicians design a plan tailored to your needs. This lets you recover from disaster cost effectively and non-disruptively.

Phase 2

Daily monitoring and reporting

We monitor your backups every day and report on the completion, status and health of your backup sets. We detail any errors per individual backup set and proactively resolve individual issues.

Phase 3

Technical review and management

We keep a close eye on your backups to ensure BaaS is growing and changing with your organisation, and not in spite of it.

You don’t just get the daily operational health of your backups monitored. Monthly technical reviews of storage growth, changes to your infrastructure and overall SLA achievement means nothing is missed.

Get in touch to see how Backup as a Service can help your business

Business Continuity Incident Response

When the worst happens, we’re here to help every aspect of your recovery. Our Business Continuity Incident Response service is provided to all Disaster Recovery as a Service customers.

Resilience experts are here to help guide the non-IT aspects of Incident Response, wherever they are most-needed. Our recommendation is to use them to guide your first Crisis Management or Incident Response Team meeting to kick-off your response.

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Download

The Business Continuity Podcast

Vicki Gavin is Head of Business Continuity for The Economist. In this episode we discuss some of the major incidents she has handled and how to deal with the natural, human fight-or-flight response called ‘panic’.

This is an excerpt from her story about the perils of unreliable backups.

Full episode

We now have experts on-hand 24/7, whenever we need them. They know the technology and what to look for to determine if an alert is critical and needs attention immediately.

Ashley Clement
Network Infrastructure Analyst, Egmont UK

The difference with backup from Databarracks is that... we’re not going to lose data if the worst should happen.

Jonathan Levene
Head of IT and Facilities, Major Players

The support team take care of pretty much everything – I’ll often receive an automated email, followed up by a phone call, informing me that a backup fault has been resolved before I’m even aware of it at our end.

Phil Rhoney
IT Manager, Playdale Playgrounds